FAQs

Results vary from person to person. However, our approach focuses on sustainable, gradual weight loss, prioritising long-term health over rapid fixes.

Absolutely. All treatments are evidence-based and closely monitored by qualified healthcare professionals to ensure safety, effectiveness, and suitability.

Not necessarily. While a higher BMI (typically 27 or above) or certain weight-related health conditions (like high blood pressure, type 2 diabetes, or sleep apnea) may make you eligible for prescription treatment, our doctors assess each case individually.

If you’re seeking support for healthy weight loss, whether for prevention, wellbeing, or a medical concern, you’re welcome to book a consultation. Our team will evaluate your overall health and goals to determine the best, safest approach for you.

Our medical weight management program offers a range of health and lifestyle benefits beyond just losing weight. This may include –

• Reduced fatigue
• Better sleep quality
• Enhanced mood
• Lower blood pressure
• Improved mobility
• Better sugar level control

A telehealth imaging request allows you to get a referral for medical imaging (like an X-ray, MRI, CT, or ultrasound) without visiting a clinic. Our registered doctor assesses your symptoms online and issues a referral if medically appropriate.

Yes, your referral can be used at any accredited imaging centre across Australia. You’re free to choose the location most convenient for you.

Yes, the doctor will contact you and if deemed appropriate, you will receive a referral.

Yes. All consultations are conducted through secure, HIPAA-compliant calls. Your information is kept strictly confidential.

Quitting smoking is a journey, and we’re here for it. Our practitioners provide follow-up sessions and continued guidance to help you stay smoke-free long-term.

Yes, in Australia, you can get a prescription online through a telehealth consultation, no in-person visit required. With Docmate, simply request a script and an AHPRA-registered doctor will review your request. If clinically appropriate, a digital script will be issued.

To receive an ePrescription token, ensure your Instant Consult profile details are correct and linked to a valid IHI (Individual Healthcare Identifier). Your IHI is usually linked to your Medicare card. If you don’t have Medicare, you can get an IHI through your MyGov account or at:
servicesaustralia.gov.au/how-to-get-individual-healthcare-identifier

Once approved, your online script will be delivered straight to your provided email address. You can simply take the script to your nearest pharmacy and get the medicines.

All prescriptions will be issued at the discretion of the consulting health practitioner. While many medications can be prescribed online, some, such as sedatives or certain S8-classified medicines, may not be issued. GPs and Nurse Practitioners are unable to prescribe schedule 8 medicines and schedule 4D medicines via a telehealth consultation. Schedule 8 and Schedule 4D medicines include, but are not limited to:

• Schedule S8: Alprazolam, Buprenorphine, Dexamphetamine, Fentanyl, Hydromorphone, Lis-dexamphetamine, Methadone, Methylphenidate, Morphine, Oxycodone, Tapentadol, and Pethidine.
• Schedule 4D: Benzodiazepines (Clonazepam, Diazepam, Oxazepam, Temazepam), Phentermine, Pregabalin, Testosterone, Modafinil, Zolpidem, and Zopiclone.

If our medical practitioner agrees to issue the instant script online, you should receive it via SMS or email within 15 minutes. In case you haven’t received it, you can contact our support and raise a query. We will get back to you at the earliest and ensure your prescription is sent to you.

eScripts issued via Telehealth require a valid Medicare or IHI number. If you don’t have Medicare, you can still obtain an Individual Healthcare Identifier (IHI) number and use it to access eScripts. Please note that:

• You cannot receive an eScript without either Medicare or IHI.
• You can discuss your options on getting a prescription with your doctor during your Telehealth consultation.

Yes, when you submit your request, our GP will review it and, if appropriate, prescribe the required medications.

With Telehealth, you don’t have to. Our platform connects you directly with an AHPRA-registered doctor online, no matter where you are in Australia.

We are available from 8 AM till midnight. You can connect with us at any time during this timeframe by filling out the online questionnaire and scheduling a consultation with our general practitioners.

No, our telehealth consultations are not covered by Medicare. However, you may still be able to make a claim through private health insurers, depending on your policy. We recommend contacting your health insurance provider directly for more information on potential coverage.